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TengTools lifetime guarantee

All our tools meet – or exceed – the demands in ISO, DIN and other international standards. As an extra security for you, our tools are offered with a guarantee against material and manufacturing defects during the normal lifetime of the product in question. Defective products covered by the guarantee will be repaired or replaced.

Warranty overview

Defects or performance issues caused by accidents, not approved modifications, misuse, normal wear & tear or lack of proper care are excluded. A guarantee claim requires the submission or shipment of the complete product to the retailer or distributor along with a receipt or invoice validating the purchase date and the product designation. Returned products are first managed by the distributor network, entrusted with applying TengTools’ warranty and replacing items on stock. Replacement or repair of the product will be carried out as quickly as possible.

All TengTools tool storage (by registration) and all tools except air tools are covered by the lifetime guarantee. For air tools the right to complaint according to local sales laws applies. Packaging, cases and plastic boxes are not covered by the guarantee.

What is covered

  • Material or manufacturing defects
  • Hand tools used for their intended purpose
  • Eligible tool storage, subject to registration requirements
  • Repair or replacement of an approved claim

What is not covered

  • Normal wear and tear
  • Misuse, overloading, impact damage or unauthorised modification
  • Damage caused by poor maintenance or incorrect storage
  • Packaging, cases and plastic boxes

Important exceptions

Air tools are handled under the warranty period and consumer rights applicable to the original sale.

Product-specific exclusions may also apply. Please keep your dated invoice or receipt.

How to make a claim

Include proof of purchase

Include a receipt or invoice showing the purchase date and clearly identifying the product.

Allow an assessment

The product will be inspected before an approved item is repaired or replaced.

Please note: Replacement is not automatic. The product must first be assessed by us to determine whether the failure is covered by the guarantee. Please follow the guide below to find out whether your case falls under the lifetime guarantee or not.

Assessment guide

Open the relevant category below for a practical summary of how common claims are assessed.

Initial assessment

Maintenance and neglect

Tools with moving parts must be cleaned, lubricated and kept correctly adjusted. Failures caused by missing routine maintenance are not covered.

Normal wear

Service life differs by tool type. The overall condition, amount of use and age of the product will be considered. A tool worn out through normal use is not a warranty case.

Material defects

Genuine material defects are uncommon and generally appear early in the product's life. The fracture and surrounding condition will be examined to distinguish a defect from overloading.

Tool storage

Cabinets, workbenches and toolboxes must be assembled correctly, used on suitable surfaces and maintained according to their instructions. Slides and other moving parts require periodic lubrication.

Damage from poor assembly, overloading, impacts, drops, uneven surfaces or ignored safety instructions is not covered. Registration may be required for lifetime cover.

Sockets, ratchets and accessories

Standard sockets and accessories

Standard chrome vanadium sockets, extension bars and universal joints are not intended for impact tools. Impact marks, deformation or breakage caused by excessive torque are not covered.

Impact sockets

Impact-rated sockets are designed for powered tools, but remain subject to their rated capacity. Excessive torque and normal wear are excluded.

Ratchets and flex handles

Using a pipe to extend a handle, striking the tool, loose fasteners caused by missing maintenance, or using a socket that is not fully engaged may invalidate a claim.

Torque wrenches

Torque wrenches are precision instruments for controlled tightening. They must not be used as breaker bars, should be stored at their lowest setting and must be checked regularly for conformance.

Spanners and wrenches

Bent shafts, cracked open ends, hammer marks, grinding marks or evidence of extension with a pipe indicate force beyond normal hand use and are not covered.

Flexible and ratcheting spanners contain thinner or moving components. Correct sizing, cleaning, lubrication and screw adjustment are essential. A clean, maintained ratchet mechanism that fails under normal use may qualify.

Screwdrivers, bits, hex and TX keys

Screwdrivers must match the screw type and size. Bent blades, damaged tips, hammer marks on a standard handle, or use as a pry bar, chisel or scraper are signs of misuse.

Bits must match Phillips, Pozidriv, hex or TX fasteners correctly. Standard bits damaged by high-torque powered tools are not covered; use the correct impact-rated bit.

Hex and TX keys are proportioned for a maximum hand torque. Bending or breakage caused by extension or overloading is excluded.

Pliers and insulated tools

Cutting pliers must only be used on material within the capacity of their cutting edge. Crushed or chipped edges caused by wire that is too hard or thick are not covered.

Insulated tools must be removed from service when their protective insulation is cut, worn or exposes an underlying layer. Insulation wear is not a manufacturing defect.

Pullers and service tools

Pullers are intended for manual operation unless specifically stated otherwise. Striking marks, unlubricated damaged threads or powered-tool damage are excluded.

Hammers, punches and chisels are subject to normal wear. An assessment considers the tool's age and overall condition, including whether striking faces or edges have simply worn through use.

Need help with a warranty claim?

Contact TengTools South Africa and include your proof of purchase and product details.

Contact us

Additional warranty information

All our tools meet – or exceed – the demands in ISO, DIN and other international standards. As an extra security for you, our tools are offered with a guarantee against material and manufacturing defects during the normal lifetime of the product in question. Defective products covered by the guarantee will be repaired or replaced.